I had some cosmetic needs and found Dr. West online. I decided to go with her suggestions and I couldn’t be more thrilled with the results! The transformation is incredible. The entire process was smooth, informative, and completely stress-free. Dr. West and her assistant both have excellent chairside manners, which I especially appreciate as a former dental assistant myself. Her assistant was clearly experienced and made me feel completely at ease throughout the process. The entire staff is very friendly and welcoming, creating a genuinely comfortable environment. I originally came in just for the cosmetic work, but I was so impressed that I’ve now moved myself and my family over to West Dentistry for all of our regular dental care. I can’t recommend them highly enough!

My latest visit to West Dentistry reaffirms why I trust Dr. Jackie West and her exceptional team. From the moment you step into their beautifully renovated office on Park Street, you’re greeted with a calming, spa-like atmosphere that immediately puts you at ease. Dr. West is not only highly skilled but also genuinely compassionate. She takes the time to listen to your concerns, thoroughly explains treatment options, and ensures your comfort throughout every procedure. Her professionalism and attention to detail are evident in the quality of care she provides. The staff is equally impressive. They are always punctual, which is especially important for those of us with busy schedules. . They go above and beyond to assist with insurance matters, ensuring I receive all the benefits available to me. Whether you're seeking routine dental care or more specialized treatments, I wholeheartedly recommend West Dentistry. Their commitment to patient health is truly unparalleled.

As a customer service enthusiast I can confidently say each visit at West Dentistry has been a delight! The dental staff is thorough, informative and engaged- thank you for the GREAT experience!

Fantastic experience. The staff makes you feel comfortable and they really listen to what you want. Overall I would definitely recommend Dr. West to anyone that is looking for top notch care as well as a friendly welcoming and clean environment

I was incredibly disappointed in my experience at West Dentistry. I’m a resident in the neighborhood where they are located, and had been looking forward to receiving care from them for some time. From the moment I entered the building, neither of the staff even looked up to acknowledge me, nor did they greet me. I even ensured the door was shut fully, which made a somewhat loud noise, and they still did not acknowledge me. The reception area was empty, and my footsteps echoed pretty loudly, as well. I stood at the front desk for a very long moment, and had to speak to them first to even be acknowledged. They never once smiled at me. I’m used to being treated with kindness, warmth, and respect most places that I do business in— but at West Dentistry, they looked at me as if I were white trash. I had to go home and give myself a pep talk after dealing with them, and ended up having a long talk with my partner because of how bad I felt from this whole experience. I went in for a consultation about an issue that I already have a lot of anxiety and self image issues over, so I was already feeling vulnerable going to a new dentist for this specific issue, and it’s also a scenario that is a bit complicated, and not cut and dry. I asked Dr. West multiple times for some kind of reassurance, and she held to being vague and flat in regards to my questions. I did not feel any “warmth” or “family” type of energy from this team, as I have read in other reviews (another reason why I was so excited to be seen by the team at West Dentistry). The only positives I will say is that their facility is very clean, and that Dr. West shook my hand upon greeting me, but that was about as warm as it got for this entire visit. When discussing my “options” for treatment for my incisor that had trauma from an auto accident, I wasn’t given any options at all. I was given a single route of treatment. It was “Well, if you’re going to come to me, this is the only thing that I’ll do. If you don’t want to do this, you can’t get treatment from me.” My tooth is still pretty healthy, yet Dr. West’s immediate desired course of action, without x rays, was to shave down both of my front incisors (my right one being completely healthy) to install very expensive crowns. When I asked for other options, and clearly displaying how freaked out by that process I was, I was basically met with a brick wall in regards to options and zero compassion. Toward the end of my visit, I was rushed in my departure from Dr. West, and was discussing the process for receiving a quote for the options we talked about in my consultation with one of the front desk receptionist, who also had been a long time dental assistant of Dr. West, so she wasn’t new. She explained that she would call my insurance to see about potential coverage (I thought that was nice), and that she would email me over a quote for services within a few days. I was patient. Now? It’s been 3 weeks. So, on top of the way I was treated during my visit, they don’t even have enough respect to follow through with a simple email. I was still maybe considering receiving services from them, which would have been thousands of dollars worth out of my own pocket, but again, they can’t even send me an email, so why would I want to do business with them? So, I will be going to another provider for services. I absolutely love supporting and referring local businesses, especially women owned businesses, but I won’t ever recommend West Dentistry to anyone, sadly.