I’ve been a patient at this office since earlier this year and tried to maintain consistent cleanings and follow-ups. Today, I called to schedule an appointment after getting my braces removed. I simply needed a cleaning and evaluation for a tooth that was covered by a band and may need attention. The front desk experience I had today was disappointing. The person I spoke with was noticeably passive-aggressive, dismissive, and didn’t seem interested in helping me understand my options. I was willing to pay out of pocket if insurance wouldn’t cover another cleaning yet, but instead of being met with guidance, I felt talked down to and brushed off. The saddest part is I haven't even been a patient at this location for a whole year yet and this is already the 2nd time i've been met with passive aggressive tones from someone in their front office staff. Being a patient, I expect to be treated with basic courtesy and respect. Dental care is personal, and the tone and attitude during communication matters. I’m sharing this in hopes that the office takes a closer look at how patients are spoken to on the phone, because the clinical care is good, but the customer service can make or break a patient’s experience. At this point, I will be seeking care with a dental office where I feel respected and supported.

First dentist visit in 5 years (never went back after CoVid). Excellent first visit. Staff was friendly and explained well the situation. Dentist was very friendly, communicative, and concise.

I love my Broad Ripple dentists! The last few times I got the same gal as my hygienist, and she remembered where I work and that my wife and I had our first child recently, even though I’ve only seen her twice and six months apart at that! This office is great, very professional and friendly, I would strongly recommend.

This practice is absolutely amazing! Not only did I receive exceptional care, but when I was out of the country, the staff was very willing to send my records to my new dentist. It was a complicated process, and they were so happy to help. Every staff member in this practice is kind and helpful.

Everyone was so good with my daughter with her first dental experience. She was so anxious but when we left she said she couldn’t wait to go back! Making a delightful experience for a small child is really special and I’m so grateful.