Really glad this location is available to me. Really cozy and welcoming environment. The technicians are friendly and helpful. I love how informative everyone is and the modern tools provided to be able to see your dental health. I had a great experience and would recommend.

Just had my appointment with Dr. Michael Nguyen for a root canal and he’s the best ever! I’ve always hated going to the dentist and had that fear for a long time but my experience at First Dental was amazing. Everyone from check in to check out was super nice. Dr. Nguyen was patient, nonjudgmental and so efficient and thorough. I’ll be back for all my dental care! Not to mention, their facilities are phenomenal- super clean and gorgeous. 10/10.

I do not normally leave reviews but I just had my first appointment here today and had a lovely experience! I had a bit of anxiety from my previous dentist as I felt like they told me to get treatments I didn't need and were not upfront about costs. Erica was my hygienist and was very transparent with me about what I really needed, why I needed it, as well as about cost. She also gave me a few tips/recommendations on how to improve my oral health moving forward. Dr. Vicky was also nice, knowledgeable and efficient. I felt like my care was thorough, honest, and the office of course was a beautiful place to be cared for! I was able to get X-rays, cleaning, and a laser treatment in the same day.

I had an unfortunate experience at First Dental and I’m hoping my feedback can help influence their practices moving forward. I was recommended to come here from my partner. I have a lot of anxiety around going to the dentist and she said they were excellent so I thought I’d give them a try. I had a new patient appointment for a teeth cleaning scheduled at 3:30pm. I got there early to fill out my paperwork and I was taken back pretty quickly! Tanya was my hygienist and she was very kind. She took her time explaining to me how the appointment was going to go, what scans/xrays they would do for my first appointment etc. She told me it was her first month out of school and, to be clear, I am not questioning her skill! She was very knowledgeable and nice. I do however think that as a newer hygienist she might go a little slower than someone more experienced. An hour minutes has gone by and I still hadn’t seen Dr. Feng, who is the reason I came to first dental per my partners recommendation. Tanya and I sat there together in my exam room waiting and she said we were just waiting for the dentist to be available. She went to check for him multiple times and said he was with other patients. I was confused- was I not on his schedule? Did we miss our opportunity to meet with him because the beginning of the appointment took so long? After 30 minutes of waiting, Tanya ended up finding another doctor to come look over my images and go over a potential treatment plan. The other doctor came in and was so quick to rattle off what I needed and seemed impatient when I was asking about the cost. They said I needed a more in-depth cleaning because of the redness around my gums which I expected honestly because I hadn’t been to the dentist in a year or two. It’s 5:15 at this point and the doctor says “well it’s 5 now so let me see if we can still do the cleaning”. I was like excuse me? She walks out of the room and when she comes back she walks up to me in the am chair, pats me on the shoulder, and says in this voice you would use to speak to a toddler “we close at 5 so we’re not going to be able to do the cleaning today okay? I’m sorry”. It was so condescending and I felt SO tossed aside. I said “seriously?” And she said “yeah because we close at 5 and it’s already 5:15, and we want to make sure we have time to number your gums enough before the cleaning”. I asked “did something take longer than it should have? Because I was supposed to have a cleaning today and it’s extremely hard for me to schedule appointments like this with my work schedule” she repeated the point about wanting to be able to numb my gums and said sorry again and left the room. I was on the verge of tears at this point. They brought me to their scheduling person who was very nice, but there wasn’t another appointment at 4 until October 23. Also- they wanted me to pay for my next appointment (the cleaning I was supposed to get that day) before booking the appointment. I did get emotional a little bit because I told the scheduling person how I worked so hard to make this appointment work in the first place and it’s so disappointing that I didn’t even get a cleaning or seen by Dr. Feng. Overall, niceness does not equal efficiency or quality of care. If a new patient appointment has the potential to take an hour and half just for the intro examination alone, don’t schedule those appointments at 3:30. This is a scheduling miss, and a huge miss for quality of patient care. I left feeling ignored and not a priority, and I won’t be coming back after having my time wasted in such an egregious manner.

Overall, my experience felt more transactional than health focused. Pros: - Advanced technology and nice facility - Very thorough teeth cleaning and explanation from dental hygienist Cons: - Credit card % fee added to bill (luckily I had my debit but this is the first time I've seen this in dental/medical setting) - Need to prepay patient portion before they will put you on the schedule for a follow up appointment - Recommended mouth guard was $500 but came up as $700 on statement during checkout, I decided not to order mouth guard through this office I was left having to pay a balance for my first appointment/initial cleaning because of charges for new x-rays even though I stated that I already took x-rays this year at my previous dentist and asked if I can send them over.