Leaving a two star review is appropriate; I regret going to Tru Dentistry (previous address). The cleaning was... aggressive and done at a frantic pace. It made a terrible machine grinding sound and caused a lot of discomfort. White knuckles the whole time. The hygienist knew I was having a hard time but still blew through it with plenty of time to go scroll through her phone at the front afterward. Dentist Hollinger said I needed my very first fillings ever, so I decided to go ahead and get that over with. I mentioned I was a little nervous. As they were drilling into a back molar, the dentist started describing to the assistant her own specific fears that she has developed about getting dental work done -- fear that she'll sneeze or move... and the assistant mentioned the possibility of accidentally biting down on the drill (omg) and then moments later mentioned a separate anxiety about heights/falling. WT actual F. At that point, I started crying, and they had to pause the drilling. They then recommended laughing gas but neglected to mention a fee. Dentist Hollinger seemed surprised (and a little annoyed) that I felt it was inappropriate for them to describe their specific anxieties, both similar and unrelated, in front of a nervous patient. She said she does it to try to make her patients feel like they're not alone. It's probably ok to let the patient know, directly and generally, that most people feel nervous. But it's highly inappropriate to casually introduce and discuss specific fears in front of the patient. For months, every time I had a sensation in my tooth, I imagined biting down on the drill; this trauma was truly terrible and totally unnecessary. Even after I expressed my concerns, they made SURE to charge me the $100 for the laughing gas I needed BECAUSE OF THEM. When I reported this issue to Alex, the office manager, there was an apology, and he agreed to refund the $100, but then he was quick to say, "But we want to stay away from Google reviews and Yelp." Oh heck no. No thanks. Highly unethical. Never got the refund, but that’s secondary. I had to go back multiple times because the fillings were causing pain and sensitivity; they needed several adjustments. I finally got a little help and relief from Dr. Nguyen, who seemed far more competent and professional. This really should not have happened.

Ashton and Jessica were extremely knowledgeable and comforting! I haven't been to the dentist in over 10 years and they made me feel so confident! Thank you so much to everyone who helped me out today. This experience was 10/10 from the moment I walked in the door to when I left.

I recently needed find a new dentist in Austin, so I was referred to TRU Dentistry by my amazing girlfriend. I went in for a general check-up and teeth cleaning, and the entire experience was fantastic from start to finish. The staff was friendly, efficient and knowledgable; they made sure I knew what was happening every step of the appointment. The facility is modern, clean, and inviting (had Netflix going in my room); which is very important for someone who does not enjoy going to the dentist. Lastly, I felt the whole process was extremely transparent and easy (the conversations with the hygienist/dentist were helpful/constructive, and they communicated the pricing of everything throughout). Overall, I was couldn't be more pleased with TRU Dentistry and I'm, happy to say I have found myself a new permanent dentist in Austin.

I recently had the privilege of visiting Tru Dentistry for an emergency dental procedure, and I must say that it was an exceptional experience from start to finish. As someone with a phobia of dentists, I was terrified. To my delight, Dr. Kimberley Nguyen and her team at Tru Dentistry exceeded my expectations in every way possible. From the moment I stepped into the beautifully designed facility, I was greeted warmly by the gentlemen at the front desk. Their friendly demeanor immediately put me at ease, and their attentiveness to my needs made me feel welcomed and valued as a patient. The true highlight of my visit was meeting Dr. Nguyen. Not only is she exceptionally intelligent and knowledgeable in her field, but she also possesses a remarkable ability to provide comfort and reassurance to patients with dental phobia. Dr. Nguyen went above and beyond to accommodate my specific concerns, taking the time to understand my fears and ensure that I felt safe throughout the procedure. What impressed me the most about Dr. Nguyen was her unwavering commitment to my overall well-being. She took into account my pre-existing health issues and disabilities, and with great care, she tailored the treatment to meet my unique needs. Her compassion, patience, and professionalism were evident in every interaction, and I felt genuinely cared for throughout the process. Thanks to Dr. Nguyen's exceptional care, I can confidently say that she has become my dentist for life. Her expertise and understanding of dental phobia have transformed my perception of dental visits. For the first time, I found myself feeling calm and even comfortable in the dentist's chair. My procedure was completely painless and she even stayed late that evening to call and ensure I was okay afterwards. Tru Dentistry as a whole deserves high praise for maintaining a beautiful facility that creates a welcoming and soothing atmosphere. The commitment of the staff, including the amazing gentlemen at the front desk, further enhances the overall experience. They truly understand the importance of creating a positive and inclusive environment for all patients. If you are someone with dental phobia, specific health concerns, or just in need of a fantastic dentist, I highly recommend Tru Dentistry, and particularly Dr. Kimberley Nguyen. Her exceptional intelligence, comforting demeanor, and willingness to go above and beyond to accommodate individual needs set her apart. I am grateful to have found such an outstanding dental office, and I look forward to continuing my dental care with Dr. Nguyen and the team at Tru Dentistry for years to come.

Love TRU Dentistry! Moved to Austin a little bit ago and finally got into finding healthcare here and TRU has been so great! I've gone twice now- once for an emergency visit and once for a regular cleaning and both experiences have been quick and painless! I'm also someone who has had bad experiences with dentists in the past and from the workers here to the environment to price transparency- everything has been great, so happy to have found a reliable dentist in austin :)