For more than 20 years, Downtown Dental has provided general and cosmetic dentistry to Chicago, along with specialties such as periodontics, prosthodontics, pediatric dentistry, and oral surgery. Downtown Dental’s expert team consists of Dr. Brittney Borga, Dr. Jane Kim, Dr. John Lundgren, Dr. Athena Tosiou, Dr. Sheetal Kalokhe, and Dr. Vinny Gala. The practice has a 4.9-star rating on Google and provides dental implants, same-day crowns, teeth whitening, root canals, Invisalign, and more.
A- W3 months ago
I went to this clinic based on all these good reviews and for its convenient location…. My procedure was straightforward, it required a total of 3 visits. Before beginning the treatment, I received a detailed procedure plan that mentions how much I will need to pay out-of-pocket / vs. my insurance coverage. After completing my third and final visit, I was asked to wait 20mins in the waiting area, to then be asked to pay a different amount – which was significantly higher – than what was agreed on. I received a very sharp attitude from them, with claims that the treatment plan was an “estimate” and that “nobody told you that these prices are exact….”, which was completely wrong. I presented the original treatment plan that was agreed on, which was not taken seriously at all. Truly disappointing! However, I must say that the dental treatment was good and professional; the dentist was very nice. But unfortunately, seems clear that this clinic is extremely profit oriented. After digging deeper into the reviews on here, it seems like there is a persistent over-billing issue. I walked out of this clinic feeling scammed. Good dentists, but very questionable billing. – You decide!
Momo Ka week ago
Horrible appointment experience. I used to come here a couple of years ago. I made an appointment the day before at 11 am. I asked to check if my insurance covers the annual check, and the lady said she could not help me, but that she will ask someone to call me back. Until the front office called me at 11:15 am, I told her no one had called me yet, and I needed to be sure of the insurance. She said it was all okay now. She asked me if I could come within 2 mins, I told her I m just crossing the street and if they could wait for me, I would come today. Then she said okay. I clocked out for my lunch an hour and went there, the same lady told me that they could not do it today, cause I had not been there for a long time, and I needed a full hour. What hell?! I made the appointment, I waited for call, but no one called me. Then I spoke to the front office if they can wait for me, and she said yes. After I clocked out for lunch, no service. Why did you not prepare for your patient? You didn't even care about your patient time. Horrible service, very unprofessional.
AC White3 months ago
I was greeted when I came in, I was treated with respect and dignity. People were smiling. The atmosphere was not tense, it was rather inviting. The hygienist and dentist were exceptional and I thank God for them. I have a lot of anxiety about the dentist and they put me at ease. They explained everything going on and didn’t treat me like I was dumb. And they gave me suggestions about what is the best path to take about my situation. They are my new place for my dental needs.
val mcnulty3 months ago
Downtown Dental: From a scale of 1-10– 10. 10+! Dr Borga is highly skilled and also wonderful. She bonded my cracked front teeth to absolute perfection--they look completely natural and beautiful. ⭐️⭐️⭐️⭐️⭐️ She also carefully explained the entire procedure while going through it. Thank you Dr Borga! I highly recommend Downtown Dental and can't imagine going anywhere else.
Shawnte Tiara4 months ago
It being my first time at the dentist in a number of years I’m ashamed of… the team at Downtown Dental made me feel sooo comfortable, I’m not over exaggerating at all. From the receptionist printing out and highlighting my payments, and also thoroughly explaining it to me. The dental assistant Evie, who was practically a friend by the end of my visit, telling me what she was doing at every step, simplifying everything, and just super hospitable. The doctor, Dr. Latchinian, who was extremely attentive and just took his time. He answered all of my silly questions and didn’t make me feel like I was taking up too much of his time. Great experience all around. Ten out of ten. Definitely making Downtown Dental my permanent dentist office.