I was really looking forward to being a patient at this dental office, but my recent experience with the front desk showed how quickly a practice can lose a patient based on the way they are treated. When I scheduled my cleaning, I specifically asked the front desk to confirm whether my appointment would be covered by insurance, as I did not want to pay out of pocket. They assured me they would. On the day of the appointment, the cleaning itself went smoothly, and while I was in the chair, the hygienist informed me that they would also be performing an exam and X-rays. I asked if those services would be covered and was told yes. At checkout, nothing was collected at the front desk. A week ago, I received a phone call from Jenny stating that I owed $40. When I called to clarify, I was met with a condescending tone and told that the balance was because my exam was done before the due date — and that it was my responsibility to know when my last cleaning and exam took place. I explained that I had asked the practice to check my benefits ahead of time, since they are the insurance experts, but instead of working with me, the blame was placed back on me. When I canceled my follow-up appointment, there was no attempt made to address my concerns or retain me as a patient. While I understand that mistakes can happen, the dismissive way I was treated left a very poor impression. It’s disappointing, as I had been excited to find a new dental home, but this experience with the front desk was enough to make me seek care elsewhere

Kelsey R is by far the greatest dental hygienists. She’s personable, has great hospitality and customer service. She’s always willing to go the extra mile for her patients. Highly recommend Tippit Dental Group and Kelsey R!

I had such a great experience at Tippit! After dealing with less positive visits at other dental offices in Houston, I was so impressed by how professional and thorough the team was here. They not only found a solution but also walked me through clear steps moving forward. Highly recommend—thank you, Tippit team!

I’ve always been terrified of the dentist and today I had my best experience ever getting my teeth cleaned. Kelsea was so sweet and patient. The doctor took time to go over my concerns as well and the front desk staff was really really friendly. I am so happy to have found my dentist. If you are scared of going to the dentist definitely go here!

I had a great experience here The staff was warm and welcoming, and my cleaning was thorough and gentle. Everything was explained clearly and I never felt rushed. It’s rare to actually enjoy a dental visit, but I left feeling well taken care of and confident about coming back.Always a stellar experience at Tippit., KUDOS to Jo & Dr. Gomes.