Five stars. From the moment I walked in, the team was Professional, genuinely Friendly, and clearly proud of their Clean Office Space. You can feel the difference a Close-knit Staff makes—everything runs smoothly, questions are answered with care, and appointments start on time. I left feeling well cared for and confident I’ve found my new dentist.

First time visit. Very courteous, professional, and friendly staff. Appointment started promptly at the time scheduled. Staff was informative and very much helped me understand my dental health and educated me on a few better ways to clean those back wisdom teeth that are hard to get to. This office was recommended to me which is why I scheduled the appointment. I would for sure recommend to others.

I like the dentists (particularly Dr. Hammack) and the staff members who do cleanings. My daughter likes going to the dentist because of them. But I am switching dentists because of the billing team. They emailed me about some outstanding copays/missed appointment fees from years prior. When I checked against my records they had to correct the charges because I had not missed the appointment. It is bad enough to hound someone who has been coming for years about $70 but then to have the charge you shouldn't be seeking in the first place wrong is too much. Though peeved, I let that go because I like the dentists. Today, the lady at front was flat out rude because I switched jobs and had new insurance. She couldn’t get the California based insurer on the phone at 9 am central and seemed to blame me for that. She refused to bill me after she had a chance to figure out the insurance and instead I had to pay almost $300 with the promise they would try to submit and I would get a reimbursement check later. Earlier, I overheard the same employee explaining to another worker that she needed to stand up to a customer. That is not the right attitude for a customer facing employee to have.

I love this office and have been coming here for over 15 years and had the worst experience with the front office I have ever had. I admit for the 1st time I was 15 min late. Yes I admit it. However it is the way it was handled. After arriving I was taken to the back to the dental hygienist and she was so pleasant and so was the doctor, THEY completely turned the visit around. I was smiling and joking. Then it came time to check out and the office manger again made me feel like I didn’t matter….over an invoice for $34 from 2023 ( how many times have I been there since then). I mean it was ugly and I was extremely embarrassed all because she felt she needed to prove a point. I simply stated I would look into and get back with her (trying to avoid further confrontation) and she told me “NO YOU HAVE TO PAY TODAY, I will just send you to collection”. She continued and got louder so of course my voice did the same. I love this office but do not want to deal with her again to be treated this way. I hope this helps and does not come across as gripe session. Thank you for your time.

My husband and I have been going to Dr. Rappold at Audubon Dental Group for many years. He is incredibly conscientious, kind and calm. His “chair-side” manner gives him the ability to put you at ease while taking the time to hear your concerns. Not to mention that he does excellent dental work! Can’t say enough good things about the whole experience at Audubon Dental to include the dental hygienists and receptionists. Thank you for always taking such great care of my whole family!