I am so happy I found this dental office! I have had some major issues going on with my teeth to say the least. When I tell you this facility is amazing ,that is an understatement! They have every sort of specialist on the premises and have been extremely professional and genuinely caring while accessing my issues and concerns. Dr. Gause has implemented a thorough dental plan for me to repair the years of wear and damage on my teeth and gums. I had a cleaning done yesterday,and the dental hygienist was extremely gentle with me and took her time . I am so happy to finally get my smile back together ! Can’t wait until my next appointment !

I had such an amazing experience with Dr. Myers getting my veneers done. She truly has such an eye for aesthetics and is meticulous with her work in every way. She took the time to explain everything along the way and made me feel very comfortable throughout the process. I would recommend her to anyone, from regular cleanings to full aesthetic enhancements!

Dr. Myers is an excellent dentist with great attention to detail and a gentle approach. Her work is top-notch, creating natural, beautiful results. Smile Design is professional and welcoming, making every visit a great experience. Highly recommended!

I’d been struggling to find a good dentist in NYC and I’m so happy I found Dr. Myers at Smile Design! The office is incredible, the team is friendly and she did a great job explaining everything to me in a way I understood. I’m looking forward to my next appointment!

If I could give 0 stars, I would. Let me paint you a picture of my absolutely bizarre experience with Smile Design Manhattan, which has officially earned the title of the most chaotic dental journey l've ever had--without even making it to the chair. It all started innocently enough: I called to schedule an appointment. I was greeted by a virtual assistant, not in the office, not in Manhattan, but somewhere in the Philippines. Cool, tech is great. I asked to make the appointment right there on the phone. Seemed logical since, well, I was on the phone. She told me to book it online instead. But eventually, an appointment was "confirmed" for Saturday, April 12th at 1PM. I didn't have my insurance handy, so I called the next day to provide it. That's when I was told... surprise! No appointment existed. No problem, let's do it again. This time, the receptionist told me they'd call me back to confirm if l'd owe anything out of pocket because he, and I quote, "never talks insurance" with patients. Odd, but I played along. Days pass. No callback. I follow up. They now say my insurance is good. I mention the missed callback-they apologize. We move on. But wait, there's more. Days later, I get another call to confirm my appointment-along with another request for my insurance. Yes, again. I called back and politely expressed that I was starting to lose faith in their ability to run a medical office. Still, for some reason (convenience? curiosity?), I decide to keep the appointment. But on the day of, I had a realization: if it's this hard just to book an appointment, what fresh dental hell awaits in person? I decided to cancel. Easy, right? Buckle up. First call: Someone says she can cancel for me and reassures me everything's fine. So I keep the appointment. Then I call back minutes later, speak to someone else who says I'll be charged $125 to cancel. I mention the previous conversation, and he basically says, "Well, they must outrank me," and hangs up on me. Let me be clear--I was polite. There was zero reason to hang up. But I call back anyway (because at this point, I'm invested). They send an "urgent" message to the office. I wait. Crickets. No call. No text. No email. Now it's creeping up on my appointment time and I still have no clarity. Do I need to physically go there to avoid a fee? Should I just show up and cancel in person like this is 2003? I call again, and one of the receptionists actually recommends that I do just that--go in and cancel... in person. At that point, I was out. Completely done. So here we are. Smile Design Manhattan has great reviews--and that's what kept me hopeful. But I honestly don't know how this place is functioning. Between 10+ remote receptionists, multiple dropped balls, and an appointment process that felt like a corporate escape room, I couldn't even make it to a cleaning. All I could envision was billing nightmares, more scheduling disasters, and just overall disorganization. If the front desk is this disjointed, what happens when it's time to pick up a drill? Hard pass. Never again.