I’m very disappointed with my experience at Ortega Dental. I called the day before my scheduled appointment to notify the office that I needed to cancel; however, the office was closed during their stated regular “business” hours, leaving me with no option to speak with anyone sooner. Despite giving notice as early as I reasonably could, the office later confirmed that I called at 3:53 PM the day before, while my appointment was scheduled for 2:40 PM the following day only a few hours beyond the 24-hour window. Even with this advance notice and the circumstances, I was still informed that I would be charged a $50 schedule change fee. I also spoke directly with the manager Cindy, who stated that I could have left a voicemail, despite the fact that I was attempting to communicate my situation in real time. I explained that I was canceling for medical reasons, as I had just received eight abdominal steroid injections and was concerned about potential complications with dental treatment and/or X-rays. Given that context, I expected at least some understanding or empathyespecially after sharing a prior poor experience at another local dental office. Unfortunately, none was shown. What was most disappointing is that it felt as though the focus was placed entirely on collecting a $50 fee, rather than valuing a potential long-term patient relationship. Policies matter, but so does compassion, flexibility, and patient care particularly when someone communicates in advance and has legitimate medical concerns. This experience left me feeling unsupported and devalued as a customer. As a result, my family and I will not be returning.

Pedro was amazing! He was so kind, super informative, and made sure I understood everything throughout the appointment. I felt really taken care of and left feeling confident about my dental health. Thank you, Pedro!

Pedro always takes great care of me! He goes above and beyond to make sure my teeth are in the best possible shape and always is happy to share ways to improve my dental routine. Also very personable and kind!

Pedro is amazing at his job! He always makes the dental cleanings comfortable. He works diligently to help me fight my battles with gum disease. I recommend him to anyone that dreads going to the dentist.

I got my teeth cleaning done yesterday by Pedro. He is amazing! He has such a great attitude and even though I only got my teeth cleaned he checked on me the entire time. Pedro also educated me on my teeth and told me they were healthy, but also gave me a few helpful tips. My visit was very informative and I appreciate Pedro so much. I can’t wait to come back in 6 months. I only want Pedro to do my cleanings for now on!