My first visit went OK . Cleaning x-rays scan and DDS exam. I had confirmed my insurance does not cover two x-rays a year and scheduled only a cleaning for my second visit. Second visit, as soon as they had me in the chair they began high pressure to do more x-rays. I declined. The front desk, person hygienist, and the doctor all came by to put social and situational pressure in me to accept the x-rays. I still declined and all of the staff became rude and visibly upset. My significant other had a very similar experience. I am not going back.

I received such great treatment today at this clinic getting a crown placed by Dr. Ayshah Mahmud and her hygienist, who were both incredibly kind and warm, and who went the extra mile of talking to me through the procedure, which was not an easy one and took a lot of time and effort. They played Fleetwood Mac during the procedure, by request! I would highly recommend this dentistry. Dr. Mahmud has been great during my visits and I think she cares tremendously about her patients. The other employees at this clinic are also very welcoming. This clinic has a lot of cool imaging technology that my previous dentist did not have, which I think could lead to better patient outcomes.

Where to start? Late last week on a Thursday night I accidentally chipped one of my upper front two teeth. It wasn't a large chip but it was noticeable to me and I wanted it fixed. The only problem was that if I didn't get it done the next day on Friday, I would've had to wait until the following week to get it looked at. I woke up on Friday and I Googled "Top-rated NW Austin Dentists". Among many, Forest Family Dentistry popped up with their glowing 4.9 rating. With so many dental practices closing at noon on Friday I was happy to see that they were open until 5:30 PM. I gave them a call and I was pleasantly greeted by Misty. I explained my situation and she was caring and compassionate. She put me on a brief hold and got back to me promptly. She asked if I could come in at 3 PM and I was ecstatic! I arrived at 3 PM and I was again greeted by Misty at the front desk. She could not have been nicer. After checking in I was introduced to Idalis who escorted me back to the examination room. Like Misty, Idalis was so kind and compassionate. She examined the chip and assured me that they would have no problems repairing it. Shortly after that the dentist and proprietor, Dr. Robin Bethell, walked in and greeted me with a handshake and a smile. I was not surprised because great customer service and bedside manner starts at the top! I had experienced it with each of his staff members before meeting him. Dr. Bethell repaired my tooth, matched the shade, and I was in and out their office in about an hour. You would have never known I had chipped a tooth. The last thing I wanted to do was break a tooth, but the silver lining was discovering Forest Family Dental and Dr. Bethell, and then getting to take a trip down Memory Lane walking around the 51-year-old Village Shopping Center where their office is located. Thank you again, Dr. Bethel, Idalis and Misty - you're the best!

Everyone was courteous and made me comfortable. They even asked what I wanted to watch on tv as they cleaned my teeth. They gave me tips to improve my teeth and gum health at the end of the appointment. Always a great experience here!

Dr.Bethell was very polite and welcoming, listening. The office staff and dental assistant were friendly and welcoming as well. I felt very comfortable and validated.