Where to start? Late last week on a Thursday night I accidentally chipped one of my upper front two teeth. It wasn't a large chip but it was noticeable to me and I wanted it fixed. The only problem was that if I didn't get it done the next day on Friday, I would've had to wait until the following week to get it looked at. I woke up on Friday and I Googled "Top-rated NW Austin Dentists". Among many, Forest Family Dentistry popped up with their glowing 4.9 rating. With so many dental practices closing at noon on Friday I was happy to see that they were open until 5:30 PM. I gave them a call and I was pleasantly greeted by Misty. I explained my situation and she was caring and compassionate. She put me on a brief hold and got back to me promptly. She asked if I could come in at 3 PM and I was ecstatic! I arrived at 3 PM and I was again greeted by Misty at the front desk. She could not have been nicer. After checking in I was introduced to Idalis who escorted me back to the examination room. Like Misty, Idalis was so kind and compassionate. She examined the chip and assured me that they would have no problems repairing it. Shortly after that the dentist and proprietor, Dr. Robin Bethell, walked in and greeted me with a handshake and a smile. I was not surprised because great customer service and bedside manner starts at the top! I had experienced it with each of his staff members before meeting him. Dr. Bethell repaired my tooth, matched the shade, and I was in and out their office in about an hour. You would have never known I had chipped a tooth. The last thing I wanted to do was break a tooth, but the silver lining was discovering Forest Family Dental and Dr. Bethell, and then getting to take a trip down Memory Lane walking around the 51-year-old Village Shopping Center where their office is located. Thank you again, Dr. Bethel, Idalis and Misty - you're the best!

I went to get my teeth cleaned and I have to say this was the best experience I’ve ever had in a Dentist office. The whole staff was really nice and I was welcomed by Idallis who was so sweet and professional. Marcy did my cleaning, she did such an excellent job she was very gentle and proficient and didn’t tear my gums up like I’ve experienced at other dentist offices. I highly recommend Family Forest Dentistry especially the Anderson location!

It took me over three months to write this review—not because I didn’t know what to say, but because no words truly feel enough to do Dr. Hegwood justice. She is, without a doubt, the most exceptional, talented, and skilled dentist I have ever met. Dr. Hegwood embodies excellence in every way. Her expertise is unmatched, and she has an incredible ability to explain everything in a way that’s easy to understand. She always makes sure I feel at ease in the dental chair—something that means so much to me! I know she will never settle for anything less than the best possible outcome, and that kind of dedication is rare to find. Beyond being an incredible dentist, she’s also a wonderful person. She is so patient, truly listens to my concerns, and makes me feel completely cared for. I feel so lucky to have her as my dentist! Thank you, Dr. Hegwood and team, for always making every visit such a positive experience. I appreciate you all more than I can say!

This place is absolutely amazing. Everyone is respectful and genuinely tries their best. Kara Hegwood in particular is extremely careful and attentive while providing empathetic advice and solutions to problems. She has a light touch coupled with a great personality which literally makes her the ideal doctor to take care of you. Thank you so much Kara — you’re amazing!

I went in for a cracked tooth and although the staff was really nice I wasn’t impressed with the visit. Zero privacy with walls wide open to hear everyone’s business as they’re getting worked on. I still don’t know who the “dentist” I saw was. Never actually introduced himself to me, and I don’t even know if he was a dentist at all. The tools they put in my mouth were brought over bare so how do I know they were actually cleaned? They looked stained and I didn’t want to make a scene but I wasn’t happy about it. The space I was sitting in was dark and he proceeded to tell me that “I may have gotten to the nerve but I don’t know I can’t tell” and was told about washing my mouth with coconut oil. That was not a through exam, in fact it was very half a**ed. Oh and they tried to sell me toothpaste that costs $23 and I was charged $15 to be told idk I can’t tell. If he was a dentist you better find another one because he was awful. I will never come back. I found another dentist who not only charged me over $100 less for the procedure but was very professional and offered to let me pay for the service in 3 payments. And amazingly he was able to find out how bad my tooth was with an exam which is what I didn’t get. I should honestly be refunded. I paid for nothing.