Where to start? Late last week on a Thursday night I accidentally chipped one of my upper front two teeth. It wasn't a large chip, but it was noticeable to me and I wanted it fixed. The only problem was that if I didn't get it done the next day on Friday, I would've had to wait until the following week to get it looked at. I woke up on Friday and I Googled "Top-rated NW Austin Dentists" and among many, Forest Family Dentistry popped up with their glowing 4.9 rating. With so many dental practices closing at noon on Friday I was happy to see that they were open until 5:30 PM. I gave them a call and I was pleasantly greeted by Misty. I explained my situation and she was caring and compassionate. She put me on a brief hold and got back to me promptly. She asked if I could come in at 3 PM and I was ecstatic! I arrived at 3 PM and I was again greeted by Misty at the front desk. She could not have been nicer. After checking in I was introduced to Idalis who escorted me back to the examination room. Like Misty, Idalis was so kind and compassionate. She examined the chip and assured me that they would have no problems repairing it. Shortly after that the dentist and proprietor, Dr. Robin Bethell, walked in and greeted me with a handshake and a smile. I was not surprised because great customer service and bedside manner starts at the top! I had experienced it with each of his staff members before meeting him. Dr. Bethell repaired my tooth, matched the shade, and I was in and out their office in about an hour. You would have never known I had chipped a tooth. The last thing I wanted to do was break a tooth, but the silver lining was discovering Forest Family Dental and Dr. Bethell, and then getting to take a trip down Memory Lane walking around the 51-year-old Village Shopping Center where their office is located. Thank you again, Dr. Bethel, Idalis and Misty - you're the best!

Ashley was super helpful when it came to finding my insurance. The staff and doctors are very knowledgeable and professional. They made sure I was comfortable throughout the whole process. Definitely would recommend visiting the Forest Family.

Had the best experience brining in my 6yr old. Joel and Dr.Hegwood made him feel so comfortable for the entirety of his visit. He was laughing and fully engaged. They answered all of his big 6yr old questions and explained every detail of what they were doing. The dentist office can be a scary place for a kid but Forest Family and it’s professionals are really working to change that stigma. Mission accomplished for us!

Forest family dentist is always so good to me. From the top with Dr. Hegwood who always remembers me and is personal with me all the way to Calais checking me out and making sure I get all the credits back from my insurance, forest family doesn’t feel like a sterile business. It’s real people and they are genuine with you. True human interactions- none of this 5 minutes late and your appointment is cancelled. Only dentist’s office I’ll ever go to here in Austin!

My visit at Forest Family Dentistry went very smoothly, the staff is very helpful and knowledgeable. Dr. Hegwood is very kind and made me feel comfortable throughout my visits. Definitely will recommend to anyone who is seeking a dental practice where they truly care for their patients.