Where to start? Late last week on a Thursday night I accidentally chipped one of my upper front two teeth. It wasn't a large chip but it was noticeable to me and I wanted it fixed. The only problem was that if I didn't get it done the next day on Friday, I would've had to wait until the following week to get it looked at. I woke up on Friday and I Googled "Top-rated NW Austin Dentists". Among many, Forest Family Dentistry popped up with their glowing 4.9 rating. With so many dental practices closing at noon on Friday I was happy to see that they were open until 5:30 PM. I gave them a call and I was pleasantly greeted by Misty. I explained my situation and she was caring and compassionate. She put me on a brief hold and got back to me promptly. She asked if I could come in at 3 PM and I was ecstatic! I arrived at 3 PM and I was again greeted by Misty at the front desk. She could not have been nicer. After checking in I was introduced to Idalis who escorted me back to the examination room. Like Misty, Idalis was so kind and compassionate. She examined the chip and assured me that they would have no problems repairing it. Shortly after that the dentist and proprietor, Dr. Robin Bethell, walked in and greeted me with a handshake and a smile. I was not surprised because great customer service and bedside manner starts at the top! I had experienced it with each of his staff members before meeting him. Dr. Bethell repaired my tooth, matched the shade, and I was in and out their office in about an hour. You would have never known I had chipped a tooth. The last thing I wanted to do was break a tooth, but the silver lining was discovering Forest Family Dental and Dr. Bethell, and then getting to take a trip down Memory Lane walking around the 51-year-old Village Shopping Center where their office is located. Thank you again, Dr. Bethel, Idalis and Misty - you're the best!

I had a very positive experience. I called in the morning, because I had developed a tooth ache which was becoming worse and this clinic worked me into their schedule in the middle of the afternoon, even though it was a Friday, a day when a lot of folks leave work early. I was impressed. At the clinic, I found everyone to be friendly, personable and competent. I was in very good hands.

I was going to a different location before I decided to change to this location due to some staffing changes at the other location. This location is beautiful inside and out. It has easy parking and didn't have a stressful dentist office vibe that I have felt at other offices. My hygienist and Dentist were thorough and I felt they were very knowledgeable. I would highly recommend and hope that my continued experience there will be as great!

Today I had my second visit at the Anderson location and gratefully, I got the chance to work with Dr. Helmick & Idalis again. Both ladies were so professional, friendly and very outgoing. They both were very patient with me and made sure I was doing okay throughout the whole time. Such a great experience overall! I’m a o glad I made the switch from my last dental office. I feel like I got lucky getting introduced to FFD. 10/10

Forest family dentist is always so good to me. From the top with Dr. Hegwood who always remembers me and is personal with me all the way to Calais checking me out and making sure I get all the credits back from my insurance, forest family doesn’t feel like a sterile business. It’s real people and they are genuine with you. True human interactions- none of this 5 minutes late and your appointment is cancelled. Only dentist’s office I’ll ever go to here in Austin!