I've been going to the OG Forest Family location for years and have had nothing but good things to say. But I just got done with a cleaning where the staff truly went above and beyond. I couldn't figure out childcare for my newborn during my appointment and called ahead to make sure it would be ok if I brought her. Everyone in the office was so accommodating and understanding, even when she started to fuss. Going to the dentist isn't exactly a fun time but the team at Forest Family has made the experience so much less painful all around.

Where to start? Late last week on a Thursday night I accidentally chipped one of my upper front two teeth. It wasn't a large chip but it was noticeable to me and I wanted it fixed. The only problem was that if I didn't get it done the next day on Friday, I would've had to wait until the following week to get it looked at. I woke up on Friday and I Googled "Top-rated NW Austin Dentists". Among many, Forest Family Dentistry popped up with their glowing 4.9 rating. With so many dental practices closing at noon on Friday I was happy to see that they were open until 5:30 PM. I gave them a call and I was pleasantly greeted by Misty. I explained my situation and she was caring and compassionate. She put me on a brief hold and got back to me promptly. She asked if I could come in at 3 PM and I was ecstatic! I arrived at 3 PM and I was again greeted by Misty at the front desk. She could not have been nicer. After checking in I was introduced to Idalis who escorted me back to the examination room. Like Misty, Idalis was so kind and compassionate. She examined the chip and assured me that they would have no problems repairing it. Shortly after that the dentist and proprietor, Dr. Robin Bethell, walked in and greeted me with a handshake and a smile. I was not surprised because great customer service and bedside manner starts at the top! I had experienced it with each of his staff members before meeting him. Dr. Bethell repaired my tooth, matched the shade, and I was in and out their office in about an hour. You would have never known I had chipped a tooth. The last thing I wanted to do was break a tooth, but the silver lining was discovering Forest Family Dental and Dr. Bethell, and then getting to take a trip down Memory Lane walking around the 51-year-old Village Shopping Center where their office is located. Thank you again, Dr. Bethel, Idalis and Misty - you're the best!

I’ll be very honest here, and preface this by just mentioning that I don’t make a habit of writing reviews for much of any reason at all really, and it’s just to say that when asked to speak about my recent experience, it was (genuinely) remarkable and worth writing about. That said, I had an early morning appointment at the Anderson lane location of forest family dentistry today, which was my first experience with the business ever, and full disclosure- I did walk into the appointment with a fair amount of reservations about how things might go. So, I set this appointment online a number of weeks ago, and only landed at this practice as a result of picking them from a list of in network providers generated by my insurance company. That’s not to say, however, that I did any amount of research or what you might call due diligence prior to making my decision, because i definitely did not at the time. My decision to book an appointment with forest, was almost entirely a function of (well, besides being in network) the proximity of the office to where I live, and aside from that, only a very cursory glance at the website, which seemed competent enough and professional, so that was good enough for me. Some weeks pass and yesterday the reminder of the appointment that I set for myself goes off and it’s a good thing, since I hadn’t thought of it since. It’s at this point that I do a quick search to remind myself where the office is located, and in short order, find myself in a yelp review black hole- it happens to the best of us. While most reviews are glaring, it’s immediately concerning to me that some relatively recent ones, in something of a pattern, are anything but. For purposes of this review, I am gonna to leave it at that, but I could not easily shake the concern or trepidation I felt having only just then, in the 11th hour, bothered to read how people felt about their visits. Suffice it to say, any trepidation or concern I felt walking into my appointment this morning was very rapidly alleviated. My experience today in the office as a new patient (with no shortage of issues to be addressed) was nothing but positive and everyone i interacted with today was just lovely. As a dude that has never made a habit of regular dental visits, and possessing the oral health of someone who never has, I was so glad to have chosen forest. I felt like my concerns were actually listened to and addressed, my questions were sufficiently and thoroughly answered, anything I was unclear on was explained to me in a manner in which i could understand. I felt like I had options and say in the direction and manner of my treatment going forward, and that is all much more than I can say of so many other appointments and offices I have found myself at. In fact, I was so impressed by the care I received, I felt compelled to share my experience here, which again, not something I often do since, you know, I could be doing literally anything else right now. So, thank you for that, forest family dentistry. I’m looking forward to working with you all and getting my teeth all fixed up. I won’t be stressing it so much anymore, and that’s a great feeling.

I went to get my teeth cleaned and I have to say this was the best experience I’ve ever had in a Dentist office. The whole staff was really nice and I was welcomed by Idallis who was so sweet and professional. Marcy did my cleaning, she did such an excellent job she was very gentle and proficient and didn’t tear my gums up like I’ve experienced at other dentist offices. I highly recommend Family Forest Dentistry especially the Anderson location!

This place is absolutely amazing. Everyone is respectful and genuinely tries their best. Kara Hegwood in particular is extremely careful and attentive while providing empathetic advice and solutions to problems. She has a light touch coupled with a great personality which literally makes her the ideal doctor to take care of you. Thank you so much Kara — you’re amazing!