This business has taken on more customers than they can properly service. This causes SOME of the people who answer the phones and book the appointments to speak rudely towards the customer. It is June 1st and they are already booked out until next year for existing patients! This place is stricly about money, not about customers.

I just want to say how thankful I am for Dr. McPhaul, his hygienist, and Lisa Suggs, the patient coordinator. Dr. McPhaul was incredibly kind and understanding. I have PTSD and anxiety when it comes to going to the dentist, and not once did they make me feel the way other dental offices have in the past. I actually left with happy tears. Thank you for truly caring and most importantly, for showing compassion. Lisa was also a tremendous help. She made sure I understood my treatment plan, helped with scheduling, and assisted me in applying for Sunbit financing. I’m so grateful for the support I received from the entire team. May God Continue to bless you all

I confirmed my appointment for today and I got taken off the schedule anyways. There was no outreach other than an automated text from the day before (several days after I had already confirmed), which I was unavailable at the time to respond. I had the information they requested upon arrival. It is totally unacceptable to lack client care, empathy, and consideration. The experience and “resolution” was extremely unprofessional. I would not recommend this practice. I had been a regular client of this practice for decades, throughout my childhood and adulthood until today. I am extremely disappointed in the way that I was treated.

After A YEAR I finally get my retainers delivered . This has been the WORSE experience ever. I do not like the ortho department. Today the girl Tamika is not a people person.no greeting no acknowledgement she said MY NAME WRONG. They gave me week 4 first instead of week 1! So backwards. She came around towards the end of. Not giving the culture of what they were built on. Nevertheless, I’m glad it’s over and I pray I never have to come back to the ortho department

I can’t say enough good things about Dr. McPhaul and especially my hygienist, Melissa. I’ve always had a lot of dental anxiety, but Melissa made the entire experience so easy and comfortable. She was incredibly gentle, kind, and reassuring the whole time — even during my cavity filling, which ended up being quick, painless, and stress-free. Dr. McPhaul and his team run such a professional, welcoming office that truly puts patient wellbeing first.