This business has taken on more customers than they can properly service. This causes SOME of the people who answer the phones and book the appointments to speak rudely towards the customer. It is June 1st and they are already booked out until next year for existing patients! This place is stricly about money, not about customers.

I confirmed my appointment for today and I got taken off the schedule anyways. There was no outreach other than an automated text from the day before (several days after I had already confirmed), which I was unavailable at the time to respond. I had the information they requested upon arrival. It is totally unacceptable to lack client care, empathy, and consideration. The experience and “resolution” was extremely unprofessional. I would not recommend this practice. I had been a regular client of this practice for decades, throughout my childhood and adulthood until today. I am extremely disappointed in the way that I was treated.

I just returned from my first dental appointment at Charlotte Dentistry and was very impressed with how smoothly and quickly the appointment went. I also appreciated the excellent care and cleaning I received from Jennifer Rainwater.

Ever since the older orthodontist retired my services have been very subpar. First I was only offered metal braces and only after the application they let me know ceramic was an option. I started having a reaction to the metal and instead of an urgency to find a resolve I was given runarounds, rescheduled appts and more fees. I am only back because I was steered away from a permanent bracket the first time, when my original orthodontist here directly suggested it ( he retired in the middle of my initial treatment). It has been a madhouse of inconvenience, frustration and misguidance, it should not be this hard.

After A YEAR I finally get my retainers delivered . This has been the WORSE experience ever. I do not like the ortho department. Today the girl Tamika is not a people person.no greeting no acknowledgement she said MY NAME WRONG. They gave me week 4 first instead of week 1! So backwards. She came around towards the end of. Not giving the culture of what they were built on. Nevertheless, I’m glad it’s over and I pray I never have to come back to the ortho department