I had a very disappointing experience during my recent dental appointment. This was my second visit this year, and it was completely different from my first one. During my first visit, I was treated very well. The staff took their time, the cleaning was thorough, and the dentist carefully explained that I had one cavity and walked me through everything patiently. Because of that experience, I trusted this clinic and returned. However, during this second visit, things went downhill. • The doctor had changed, and the interaction felt rushed and impersonal. • I was suddenly told I now have two additional cavities, with very little explanation, which felt confusing and concerning. • The cleaning lasted barely 5 minutes, compared to my first visit where it was done slowly and thoroughly by a hygienist. What bothered me the most was during the cleaning. I was bleeding, and saliva and blood were building up. Normally, the suction tool is used to keep the mouth clear. When I gestured for suction, the hygienist rudely told me to “just swallow it.” This felt extremely unprofessional, uncomfortable, and dismissive. Overall, I felt like I was not cared for properly, possibly because my visit was fully covered by insurance. The lack of attention, rushed service, and rude behavior made this one of my worst dental experiences. Just because a visit is covered by insurance doesn’t mean the service is free or that patients should be treated carelessly or disrespectfully. I expected consistency and basic patient care, especially after such a positive first visit. Unfortunately, I won’t be returning.

I feel compelled to share my experience given the large number of positive reviews that initially led me to choose this practice. During my first visit, I was told I had 3 cavities and was strongly encouraged to schedule fillings for the very next day. This immediately raised concerns as I’ve only had one cavity in 30 years and have always kept up with regular cleanings. I decided to get a second opinion from another dentist who confirmed there were absolutely no cavities or even areas of concern. While the office itself is clean and modern, and the front desk staff and hygienists were friendly, I would urge anyone visiting this practice to be cautious and consider getting a second opinion before agreeing to any treatment. Edit following below response from owner: I want to clarify that during my visit, there was no AI technology used in my exam - the dentist simply looked in my mouth and identified the supposed cavities visually. My second opinion dentist reviewed the exact same X-rays used at your office and confirmed there were no cavities or areas of concern. I understand differing opinions can occur, but in this case, the diagnosis was firmly ruled out by another professional. My intent in sharing this review is to encourage others to feel comfortable seeking a second opinion before agreeing to treatment.

Very similar to some other reviews, was told that I had 3 cavities after my first time visit. I had been seeing a dentist consistently in my old town prior to pearl and was told that my hygiene was great. So of course this was news to me. Went back to my old dentist for a second opinion and was told that there were no cavities. I had already put down a deposit for fillings with Pearl and since reaching out multiple times, I have yet to receive it in full. Will not be returning. This place is not one of integrity. **my review is intended for the Pearl Dentistry on S Tryon

My son and I had such a pleasant experience here. Sage, our hygienist, cleaned our teeth so well and was such a pleasure getting to know. Her professionalism went a long way. I enjoyed the breakdown of my treatment plan and the technology behind the x-rays and photos of my teeth. We will be back!

First time with this office and it exceeded my expectations. The new doc from NY was great and she got me aligned after my teeth chipped. Happy to be in and out and grateful that this office picks up their phone for new appointments. The office is cute and cozy. I’ll be back with my daughter for our regular cleanings from now on.