Be cautious of booking an appointment here. Elite Smiles charged me a $100 deposit to book an appointment for Zoom whitening. On the day of the appointment I woke with a fever and sore throat and asked to reschedule hours before my appointment time. They said I could reschedule but my deposit would no longer be applied to the service and I’d have to pay another $100. This was never mentioned at the time of booking. I’d understand if I had canceled before, but I was a new patient. I would be more understanding of a reasonable cancellation fee, but $100 is very high. I had also just scheduled it a couple days before so it was obvious I wasn’t taking availability from another patient needing to be seen. I’m very disappointed.

This place only cares about money and ensuring you do expensive procedures. Their customer service if you say no to a bone graft is really poor. The doctors tone and demeanor changed simply because I did not want to go through with an implant after I called and told the office and nurses that I confirmed i did not want to do it. Waste of time and office has poor communication skills if they know the doctor cant do it then why schedule an appointment have me go in sit down only for the doctor to say no I cant do it. Lol maybe being the only hispanic person there had something to do with the poor treatment.

Dr. Alwan and Jessica are both absolutely amazing! They are just as thorough, knowledgeable, kind, and attentive as anyone could hope for! I am so pleased I switched dentists. I highly recommend Elite Smiles! The entire staff is wonderful, the office is large and sparkling clean, and every effort is taken to ensure the comfort of their patients.

I have been getting the run around with old dentists about a sore on side of tongue. First phone conversation with receptionist was unbelievable how she admittedly made me feel like I was a family member right of the bat. Not overbearing but was able to get me right in. As soon as I got to office and signed in here came the dental assistant X-rays before cleaning Dr. Music stepped right in took a look at my concerns and addressed my fear of cancer on my tongue right off. He listened to my fears of my father passed from cancer that started on tongue I just loved how from scared to death. I was walking out with nothing but calm and peaceful confidence in the team that I am in their care. Thanks 🙏 Suzie

Dr. Alwan and his assistant Kaylee did a stellar job on my husband’s crown. They were quick, professional, and answered all our questions and concerns. Everybody loves a pain free visit to the dentist, my husband said he didn’t feel any pain. The same day crown service is very convenient as well!