To Whom It May Concern, I am writing to formally report and document serious complications resulting from veneer treatment I received at your office in 2019/2020. After my veneers were placed, I immediately experienced pain in my lower teeth. I was informed by your office that this was normal due to the extent of the procedure. The pain later subsided; however, some time after, I woke up unable to open my mouth and in extreme pain. I developed a large abscess on my lower gums that continued to grow, with pain at an unbearable level. I sought emergency care from a dentist in Los Angeles, who informed me that during my veneer preparation, my natural teeth had been shaved down excessively, exposing a nerve and causing an open nerve. This exposure ultimately led to a severe abscess infection. I returned to your Miami office regarding this issue and was told that this was “normal” with veneers and that root canals can sometimes be necessary due to tooth root anatomy. I was then given only two options: 1. Tooth extraction followed by an implant or bridge 2. Root canal treatment with the understanding that extraction would eventually still be required — at an additional cost of approximately $3,000 I do not understand why I am being charged further when I paid approximately $10,000 for this procedure. Prior to treatment, I had no dental issues aside from a missing tooth (#9), which was the reason I pursued veneers. My teeth were otherwise healthy. I returned to Los Angeles, where a dentist completed the recommended root canals at no charge through my insurance. Despite this, the abscess has returned — not only in my lower teeth, but I am now developing a new abscess above teeth #8 and #7. This situation is unacceptable. I went from having healthy teeth to now requiring multiple root canals across my mouth. Additionally, I want to formally document the lack of communication and follow-up from your office: 1. I have reported these issues multiple times without receiving a response. 2. I have called your office repeatedly requesting an emergency appointment and was told someone would call me back, which never happened. 3. The only time I received a response was when your office believed I was inquiring about new veneers. Once I clarified that I was an existing patient with complications, communication stopped. 4. I sent multiple direct messages on Instagram and was told someone would reach out — and no one ever did. I am currently a dental assistant working in a dental office. Recent X-rays taken by my dentist confirm that several of my porcelain restorations are not fully sealed. There are open margins (“open peaks”) with exposed tooth structure, which directly contributes to bacterial infiltration, nerve exposure, and infection. I have been advised that my veneers need to be completely redone due to improper preparation and placement. This is not only a cosmetic issue — this is a serious health concern. I feel that my concerns have been repeatedly ignored, and that patient care was deprioritized once complications arose. I have previously promoted your office and referred multiple patients. Due to my experience, I now actively advise others not to seek treatment with your practice and encourage those who already have to obtain X-rays to ensure their restorations are not causing harm. — I also want to clarify that my disappointment does not stem from the cosmetic appearance of the veneers. Aesthetically, the veneers look natural and are visually well done, which I truly appreciated. However, my concern has never been about appearance alone. This situation is about the health of my teeth, the complications I am now experiencing, and the long-term impact on my oral health. Cosmetic results do not justify ongoing pain, infections, exposed tooth structure, or the need for extensive corrective treatment down the line.

After completing the entire process, I felt it was necessary to come back and update my review. Overall, I would rate this company a 4.1/5. My appointment was scheduled for 11:00 a.m., but I didn’t leave until 9:00 p.m., so the wait time was extremely long. The results, however, were 10/10. I believe the customer service at check-in could use improvement, as the initial greeting experience was lacking. I recommend that all staff be given consistent information, as the answers I received to my questions before the procedure were very different from what actually occurred during the procedure. The wait time alone is a 2/10, so I strongly recommend blocking out an entire day (or more) and coming prepared with a lot of patience you will need it. They do provide a room, but I noticed that the window in my room was busted out. I texted the property manager and called several times, but no one ever answered or followed up. Due to safety concerns, I chose not to stay. Overall, I do recommend this place because the results are great, but there is definitely major room for improvement in customer service, communication, wait time, and lodging conditions.

My experience was amazing. everything was great the staff was amazing and nice. Dental design smile took great care of me! Definitely recommend

I couldn’t be happier with my experience and results from this dental office. From the moment I walked in, the staff was welcoming, professional, and made me feel completely at ease. The entire porcelain veneer process was explained clearly, and I always felt confident that I was in great hands.

I am pleased to share that the office addressed and corrected all of my previous concerns in a timely and professional manner. The team demonstrated excellent communication, attention to detail, and a genuine commitment to patient satisfaction. I am extremely happy with my final results and truly appreciate the quality of care I received. I believe Sandra was my hygienist n she was amazing !!!! Also a huge thank you to PATRICIA !! See you in 6 months !!