Dental Town DC

I am so grateful to the whole team for getting me in yesterday for an urgent assessment, radiographs, and a restoration. They fit me in on their day that was already full with patients and took excellent care of me and my teeth. It's great to know that we are in good hands and that they are so accommodating when unexpected things happen.

I am extremely disappointed with my experience at Dental Town DC, specifically due to their billing and office management, which ultimately led me to stop care with this practice altogether. I was dealing with illness and contacted the office in advance regarding my appointment. Despite notifying them before the appointment time, I was later told I would be charged a $150 “cancellation/no-show” fee — even though I did not fail to show and explicitly communicated that I could not attend due to being sick. The interaction with the billing/office manager, Michelle, was especially troubling. Instead of addressing the situation professionally or with empathy, the communication was rude, dismissive, and focused entirely on collecting money, rather than patient care or fairness. There was no effort to acknowledge that I gave notice or to work toward a reasonable resolution. What’s most frustrating is that this situation could have been handled easily and professionally. Instead, the office chose to escalate it in a way that felt money-grabbing and punitive, rather than patient-centered. Losing a long-term patient over a questionable fee is shortsighted, and it speaks volumes about the priorities of management.

Dental offices have a professional and ethical responsibility to verify insurance and inform patients of coverage gaps before providing services. Unfortunately, if you don’t do your due diligence with Dental Town, you will end up paying $$$$ out of pocket. They aren’t upfront about whether they are in or out-of-network with your insurance provider because “it’s not our responsibility and it’s between you and the insurance”, the front desk manager told me. For a “small dental practice” you have bad costumer service and have lost yet another long-term patient.