I had a great experience. I went to the NW location as a new patient and had all my questions answered. The staff was knowledgeable and professional. I recommend coming here if you need a dentist.

I had a concerning experience with this office that raised serious questions about ethics and transparency. I was advised to proceed with dental work that a second opinion later contradicted, which made me question the accuracy of the diagnosis. The overall experience gave me the impression that treatment recommendations may be driven more by billing than by patient care. After reading other reviews and seeing repeated complaints about excessive billing, it became clear that I am not the only one who has experienced these issues.

I am extremely disappointed with my experience at Dental Town DC, specifically due to their billing and office management, which ultimately led me to stop care with this practice altogether. I was dealing with illness and contacted the office in advance regarding my appointment. Despite notifying them before the appointment time, I was later told I would be charged a $150 “cancellation/no-show” fee — even though I did not fail to show and explicitly communicated that I could not attend due to being sick. The interaction with the billing/office manager, Michelle, was especially troubling. Instead of addressing the situation professionally or with empathy, the communication was rude, dismissive, and focused entirely on collecting money, rather than patient care or fairness. There was no effort to acknowledge that I gave notice or to work toward a reasonable resolution. What’s most frustrating is that this situation could have been handled easily and professionally. Instead, the office chose to escalate it in a way that felt money-grabbing and punitive, rather than patient-centered. Losing a long-term patient over a questionable fee is shortsighted, and it speaks volumes about the priorities of management.

Horrible Experience, the Dentist preformed a root canal on the wrong tooth claiming he could do the work of an endodontist. I was still in extremely pain so I returned to the office. The dentist explained there office preformed the root canal on the wrong tooth and used up all of my insurance allotted amount. Even though they did the root canal on the wrong tooth I had to pay out of pocket for the correct tooth to have a root canal. I verified that my bill was paid in full at the time of service. Then several months later I get calls and mail saying I have a balance due. This is a fraudulent dental office.

I recently had to switch dentists due to some dental complications, and I couldn’t be more grateful to have found this amazing team. From the moment I walked in, I felt genuinely cared for, rather than being treated as just another patient on the schedule. Marybeth, my hygienist, did an exceptional job with a thorough and thoughtful evaluation of my teeth. She took the time to really understand my dental history and past procedures, which made a big difference in how confident and comfortable I felt during the visit. Dr. Kary is incredibly skilled, competent, and professional. You can tell he really knows his craft. I felt completely at ease under his care. I’m truly thankful for the level of attention and kindness I received, and I’m happy to have found a dental team I can trust moving forward.