Arlington Dental Center

Updated review: I came to the center last week, and I was disappointed with the service I get at the time. Looking into my disappointed post, the office (Ms. Wandeline) called me the next morning to understand what has happened and also to apologize. I was super impressed and happy that they listened to my disappointment and approached me for a solution. Thank you very much Arlington Dental Center. I was super surprised and happy. Thank you very much Ms. Wandeline for comforting me and understanding my situation and looked for a solution to rectify it. So today I got my deep cleaning. Additionally, the doctor who did the deep cleaning, Dr. Lopez was amazing. He was super polite, good listener, knowledgeable, above all not judgmental at all, in general an excellent dentist. I see all qualities I wanted to see from any medical provider. Thank you, Dr. Lopez. The associate hygienist, Tadu, was super understanding, comforting and sweet. Thank you Tadu. Also the receptionist, Stephanie, is friendly, helpful, cheerful as always. In general, am super happy with my visit today and very grateful to the team.

Mimi was wonderful today! I love her level of compassion and kindness. Right away she put Vaseline on my lips. I appreciated the comfort care. She is very knowledgeable and speaks with clarity. It is very important for dental patients to be able to understand what is going on with their dental health. She also gave the oral cancer screening and explained what she was doing at every step. I was shocked because I honestly don’t believe that has been explicitly pointed out to me before! I am a huge proponent of accessibility of health information and oral health literacy! I wish we had more health practitioners like Mimi! Her commitment to patient-centeredness is invaluable. Arlington Dental Center hit the jackpot with Mimi! I enjoyed the fun conversation, too 😊 A++ for Mimi and the staff at Arlington Dental Center. Now if I could only wear my bite guard more, ha! Old dog, new tricks! But I am grateful for still having beautiful teeth at my age. Thank you Mimi and Dr. Reza!!

My experience was mainly with Del Ray Dental Center, the sister location, but Arlington Dental Center provided zero help, transparency, or general care towards patients, especially those who have been mistreated by their employees. I cannot emphasize enough how strongly you should go to a different dental practice. I’ve suffered for months because of Del Ray Dental. This is my second review (the first was taken down after Del Ray dental called me to tell me they “didn’t appreciate the review” and asked me to have it taken down. I did out of fear of retribution). First and foremost, I have had to have every single procedure I had done at Del Ray Dental redone. Certain work was done so poorly I ended up getting an infection and needing a root canal. My night guard was NOT fitted, rendering it unwearable without pain. I picked up my night guard in a ziploc bag from the outside mailbox of the dentist office, and no employee checked to see if it fit at any point thereafter. I left Del Ray Dental Center in far worse shape than before I received any treatment. Find attached a picture I took from the chair of a how to YouTube video being watched prior to me receiving said procedure. When I raised these concerns, the office manager insisted I had not received that treatment and it was for a patient before me. Unfortunately, this wasn’t true, as I watched the employee search for the video on YouTube with my own eyes, watch it, and then proceed to complete the procedure on me. I asked for an itemized receipt (which I had been refused before saying they don’t provide itemized receipts) and they suddenly could provide an itemized receipt, where she confirmed I paid for the service she initially argued I hadn’t received. When I raised my concerns about this with Dr. Yousef, she said not everyone can be expected to remember how to do everything and that I should be happy that they’re being thorough and watching YouTube videos. I was not made aware of any risks or consequences of the composite bondings until after I received the treatment. I was only given the waiver AFTER treatment, and told I needed to sign it. Had I been made aware beforehand, I would’ve chosen a different treatment option. They push veneers. My front teeth were “roughed up” far more than necessary. What started as a VERY minor chip is now 1/4 of my tooth missing. I believe this was done not to complete composite bondings but to force me to get veneers. I believe this to be the case because the bonding fell off multiple times in the first week of having it, and Del Ray Dental offered a credit for veneers. I can’t help but feel this was the master plan all along to force me into veneers performed by the practice. Again, I believe I was taken advantage of by the entire practice, from the billing to the dental care I suffered through. I would have gone elsewhere much earlier, but I had already spent thousands of dollars at Del Ray Dental. Turns out, I needed to pay to have everything redone, plus a root canal, anyway. I sincerely wish I had not continued seeing Del Ray Dental. Finally, Del Ray dental took over 30 days to reimburse me for payment made by my insurance. I was forced to pay for the entire crown out of pocket, despite my insurance being billed. This was not the case for any other procedure I had done that was billed to insurance. Del Ray Dental grossly overcharges and has otherwise questionable billing practices and lacks any sort of transparency (again, I was refused itemized receipts on multiple occasions, yet the office manager was able to give me one eventually.) in addition to performing poor dental work. Based on other patient reviews, this seems a common occurrence with the practice. I’d also note that those reviews are the ones still up, yet I know first hand how intimidating it is to have the practice call you personally and have you take down a review. I’d be curious to know how many other negative reviews have been removed in the same manner.

Seek care elsewhere. Too much upselling. The dentists are incredibly rude and combative when reasonably questioned for suggesting treatment for problems and concerns you don’t have, probably because the problems don’t exist. I have switched to a new family owned practice and no surprises, everything is great. I’m glad I listened to my gut and always ignored the random advice, but I wish I switched sooner. This place is clearly run for maximum profit, at the expense of proper care that can be trusted. This review is a result of multiple negative experiences over several years of being a patient here. It is concerning that the business chooses to respond to most negative complaints with a dismissal of the patient’s experience, or suggests they didn’t go there without even following up for more information should they need it, instead of taking accountability and using the information to improve their practice so people actually want to leave good reviews, which would certainly be my preference.

I’ve been going here since I was 5 years old (I’m in my early 20s now) and I’ve never had any complaints. The few times I’ve had cavities, they were very nice to me. The one time I needed novocaine they were kind and talked me into though it. I’ve never felt like they’ve “made up” cavities or anything, and they explain things enough I know how to recognize a cavity on an xray now!!