Bittner Family Dental Group

I was referred to Bitter Family Dental Practice by a friend, and as someone who is absolutely terrified of dentists, I don’t make changes lightly. I waited way too long to make an appointment, and now I’m kicking myself for not going sooner. From the moment I walked in, I felt welcomed. The office is beautiful, comfortable, and inviting. Everyone I met was kind, caring, and genuinely interested in making sure I felt at ease. Jerome, who did my X-rays and cleaning, was incredible. He was attentive, patient, and very mindful of my fear of dental visits. He constantly checked in to make sure I was comfortable and explained everything he was doing. Dr. Chloe was wonderful. She took the time to walk me through everything she was seeing and explain my treatment options in detail. I appreciated how thorough she was and how much time she spent answering my questions. Isabel, the patient coordinator, was amazing. She explained everything clearly, answered all my questions, and even gave me a tour of the office. In all my years of going to dentists, nobody has ever given me a tour of the practice before. I also want to give a shout-out to the gentleman at the front desk. I believe his name was Phil, although I’m terrible with names. He was so accommodating, kind, and patient while helping me find dates for my follow-up appointments. There were also little touches throughout the visit that made the experience feel more like a spa than a dental appointment. One of my favorites was the warm lavender wax treatment for your hands. It was incredibly relaxing, smelled amazing, and left my hands unbelievably soft. For someone who walks into a dental office with a fair amount of anxiety, details like that make a real difference. What impressed me most was the overall experience. The office has state-of-the-art equipment, thoughtful amenities, and a level of service that honestly surprised me. Every detail feels intentional. I was fully expecting the treatment plan to come with a shocking price tag because everything about this practice feels high-end. When I saw the actual costs, I was pleasantly surprised. The pricing was very reasonable and transparent. If you’re someone who gets anxious about going to the dentist, I cannot recommend Bitter Family Dental Practice enough. They made me feel comfortable, respected, informed, and cared for from beginning to end. I left feeling relieved, grateful, and wondering why I didn’t make the switch years ago.

I’ve been bringing my son here since he was very little, and he truly enjoys coming to his appointments. Dr. Jerry is an excellent dentist who always makes him feel comfortable. Isabel and Fallon have been wonderful with my son, and the entire staff is always kind, friendly, and welcoming. Thank you for making every dental cleaning such a positive experience. We truly appreciate the great care you provide!

I recently had the opportunity to visit a dental practice where I experienced a warm welcome from Tom and Isabel. They greeted me with genuine friendliness, making the check-in process smooth and inviting, which set a positive tone for my visit. Dr. Chloe Bittner provided exceptional care throughout my appointment. She took the time to thoroughly explain each step of the examination, including cancer screenings and the cleaning process. Her professionalism and attention to detail certainly stood out, giving me confidence in the care I was receiving. The practice itself has a beautiful, family-oriented atmosphere, yet it also carries a high-end aesthetic feel, which I found impressive. They utilize state-of-the-art lasers and equipment, contributing to a modern and efficient experience during treatments. Overall, if you're looking for a dental practice that combines a welcoming environment with advanced technology and exceptional care, this is certainly a place to consider.

Cassandra, my hygienist, did an excellent job during my entire appointment. She explained everything, answered my questions, was professional, friendly, and great to work with me. Thank you to Cassandra and all of the other team members at Bittner Family Dental Group. My wife and I do not go anywhere else. They are fantastic.

Deceptive billing practices. I was never informed I was an out-of-network patient until after receiving a $172 bill. The moment I provided my insurance information (I am not on Cigna, apparently their only in-network provider), I should have been told upfront so I could make an informed decision about my care. When I raised this with the clinic, they placed the responsibility entirely on the patient. That is simply not standard practice. Having received dental cleanings for over a decade and having worked in a dental clinic myself, patients were always notified prior to their appointment if they were out of network. A quick look at other reviews shows this is not an isolated incident. I will be filing a report with the Dental Board of California. Save yourself the surprise bill and go somewhere that respects your right to informed consent.